Airtel business model is so special, because it is managed by amazing team of people who believe in that their customers deserve nothing but the best!

As a leading mobile telecom services provider, Airtel business model is unique because they focus only on what they are truly good at;

• Getting and keeping customers
• Business development / expansion

Rest of the operation such as Logistics / Hardware / Network Management / Back-end Operation / Infrastructure management are outsourced.

In an environment where majority of functions are outsourced, negotiation skills of key staff members will have a significant impact on profitability.

Are they capable of claiming true value at every negotiation or are they leaving money on the table?

How could they improve the outcome of negotiations, creating and claiming value by expanding the pie?

Sharing relevant info, understanding shared interests and developing trusting relationships with service partners are important aspects of negotiation processes like these.

I had an opportunity add value to their skills set by conducting “Negotiation Skills Workshop” last weekend. They are engaging, energetic and enthusiastic.

They are ready now…

How about you?